We believe that every customer's opinion is valuable and helps us improve our services. We actively seek out feedback and use it to refine our processes and enhance your overall experience.
In 2016, SFMC Home Lending introduced the Experience.com survey platform with the aim of enhancing customer service.
Experience.com offers our customers a voice to share their real-life Service First experiences and insights, providing valuable information and perspectives that can assist others in making informed decisions about their own mortgage journeys.
A Net Promoter Score (NPS) is a metric that measures our customer loyalty and satisfaction by measuring the likelihood to recommend SFMC Home Lending to family, friends and others.
“Being able to close on a house in less than a month was great. The Service First team was ready to close within two weeks which made things great. Thank you for the hard work and helping us get in our new house!
Nolan A.
“Knowing I had an experienced team gave me confidence that all the paperwork was in order when I went to closing. They took care of me from start to finish.
Kimberly W.
“They never stopped helping me get a house for my mom. I know they all worked very hard on my loans to get me where I need to be. I don't even know what to say.... I never thought I'd be able to own a home. I really never thought that was in the cards for me. They helped me make a dream come true. I'll never be able to repay that debt. Thank so very very very much for everything everyone did during this process.
Stephen A.
“Everyone was great to work with. The entire group made themselves very available to me and my needs and were always ready to answer whatever questions I had. Initially it seemed like the whole process would be intimidating and difficult, but they made the process so easy for me. Would absolutely recommend.
Robert D.
“I purchased 3 Homes prior to this, my 4th Home and the previous homes took what seemed to be an eternity to get to closing. From the day our offer was accepted until we closed was 21 days. The entire team was very knowledgeable, helpful and very responsive. I can’t thank them enough for making the home buying process as easy as possible.
Michael C.
We value all forms of feedback, whether they highlight exceptional experiences or areas where we can improve. Feel free to connect with your dedicated loan officer or visit our contact page to reach out and share your thoughts – your input helps us continually enhance our services.
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