We Couldn’t Have Done it Without You - Service First Mortgage

Thank you to the men and women who make the Power of S3 possible

Labor Day, the first Monday in September, is a creation of the labor movement and is dedicated to the social and economic achievements of American workers. It constitutes a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of our country.

                                                                                                                        –US Dept of Labor

 First recognized as a federal holiday in 1894, modern Labor Day celebrations are better known for family vacations and end of summer barbecues. As originally conceived, Labor Day was a time to pay homage to the prosperity created through demanding jobs in factories and machine shops all across our nation.

Today America has far less industrial workers but the strength of our economy is still a product of people working together. Service First is no exception to this- most of our borrowers and Realtor partners will only interact with a loan officer and possibly their admin. Behind our loan officers is a small army of people who work diligently to provide the support every transaction requires. Even the simplest of loans would be impossible without the tireless work of these professionals.

The Home Buying Process

Take, for example, the amount of time it takes just to get a loan started. There’s paperwork to gather, documents to fill out, and a general organization that needs to be observed. The loan officer could certainly do all of this on their own, but that would cost time that could be better spent meeting with new clients. This is why processors are so important, because they take on the role of escorting that loan file through the process and make sure it’s completed in a timely manner.

Once a file is properly assembled the real work begins- does the person applying for the loan qualify? Determining the suitability of a loan calls for somebody who understands credit worthiness, loan guidelines, and property values.  This is what our underwriters do, and being able to provide this analysis with speed and accuracy is a skill that takes years of training and experience to develop.

If you’ve ever bought a home you probably remember the massive stack of papers you had to sign at closing. Those documents are what the entire loan process boils down to, because without them you can’t secure the financing to pay for your home. The closer is the person who prepares these documents, reviews them documents for accuracy, and makes sure the i’s are dotted and t’s are crossed. Even the smallest error can derail a loan file, which makes the closer’s attention to detail absolutely essential in the process.

These are just the men and women who are directly involved with moving loans forward; they in turn depend on others to provide the help they need to support our LOs. For example, how aggravating is it when your computer has a problem?  What about a dozen computers having a problem? What about a dozen computers having a problem while a Realtor is calling about a closing happening tomorrow? Computers and communication systems have multiple ways in which they can fail or malfunction, IT is the vital link that keeps all of this running so our loans can keep moving.

Like most industries today mortgage lending is always changing with new rules and regulation.  Compliance keeps up with the latest guidelines and makes sure we perform our work in a manner befitting to our industry. Human resources and education helps advance our staff’s knowledge of best practices and that the day to day needs of our employees are being met.

When a loan officer has a catchy idea to win new business odds are they don’t have the time to learn the graphic design, digital advertising, or web development skills needed to make it happen. Marketing turns these ideas into a workable format that can be ready far faster than if a loan officer tried to create them all on their own.

Why We Love These Contributions

How important are the contributions made by these team members? We’re proud to say that last month was our busiest month ever in twenty years in terms of volume, and that was reflected in the additional hours put in my our dedicated operations staff. Without our processors, underwriters, closers and the massive effort supporting them we simply couldn’t operate as a company, much less achieve our record setting volume.

This Labor Day we recognize the tremendous effort from our company’s employees that have made everything we do possible. We hope that you’ll give credit in your own life to the people whose personal time and dedication to their work makes our modern quality of life possible.

If you’re ready to get started on your home buying journey, we can help!
Contact us today!

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