How are We Dealing with the Current Challenges? - Service First Mortgage

I was having my coffee the other morning, and I was thinking about how many people are new in the industry and have never been in in a situation like the one we’re in now. This has been difficult and might put them in a place where they don’t know what to do.

On Monday I sat down with Shawn Broussard, our President and CEO, over Zoom to have him share his wisdom as well as talk about what we’re doing at Service First during this whole situation.

While I don’t want to give away the whole video because Shawn gives some great insight on many topics, I did share a few quotes in case you can’t watch the video right now.

John Donnelly, Executive Director of Sales

Quotes from our President & CEO, Shawn Broussard

Market Uncertainty

“What people need to realize is that commerce is still happening. We’re seeing our referral partners, our realtors, and even the consumer directly still conducting business.”

Handling Large Volume

“Our team hasn’t missed a beat. They’re still writing contracts and people are still buying houses. We’re going to help build stronger communities by helping close those loans and get families into homes.”

Rate Concerns

“What we decided to do at Service First to combat that uncertainty and help our referral partners and the community is drop our margin to enable the consumer to still purchase houses. This in turn drops our interest rate to allow the people who are just on the verge of being able to refinance to refinance by dropping that margin.”

Disaster Recovery and Communication

“How do we keep business going? Three years ago we made the decision that every single employee within the organization would have a laptop so they could be more mobile.

Then what we did is we practiced disaster recovery which was basically everybody had to work from home. We shut down all of our physical branch offices and Home Office for a couple of days. That allowed us to see if it would work.

With our communication practice over the last three years, we didn’t have to do anything different at Service First. We’ve been doing Zoom calls for three years, so everybody was used to it. It was just business as usual for us.”

John Donnelly

Executive Director of Sales

About the Author

John Donnelly is an Executive Director of Sales for Service First Mortgage and is a Vice President of the company. He holds over 20 years of experience in the mortgage industry, in a variety of roles including Loan Officer, Producing Branch Manager and Vice President of Branch Operations. He joined Service First Mortgage in 2009 as a Regional Manager and earned Regional Manager of the Year in 2011 and 2012. In 2013, he received the designation as one of the 40 Most Influential Mortgage Professionals by National Mortgage Professional Magazine.